Frequently Asked Questions
Everything you need to know about your Wowowtoys experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your toys to arrive sooner.
What is your return policy for toys?
We offer a 30-day return policy for all items in their original, unopened packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe for children?
Safety is our top priority. All products sold at Wowowtoys meet or exceed ASTM and CPSIA safety standards. Please refer to the age recommendations on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer gift wrapping services?
Currently, we do not offer gift wrapping, but you can add a personalized gift message to your order at no extra cost during the checkout process.